Terms of Service

1. Acceptance of Terms By utilizing the services provided by Buffalo FanTrail, you are agreeing to be bound by these Terms of Service ("ToS"). If you disagree with any part of the terms, please refrain from using our services.

2. Description of Service Buffalo FanTrail offers customized travel planning services, crafting tailored itineraries that include activities and experiences in and around Buffalo, NY. Our service is designed to enhance your visit based on your personal interests and schedule.

3. Assumption of Risk You acknowledge that all travel activities involve inherent risks including personal injury, death, and property damage. By participating in these activities, you voluntarily assume those risks, both known and unknown.

4. No Liability for Third-Party Services Buffalo FanTrail recommends third-party services including but not limited to restaurants, museums, parks, transport services, sporting events, and live events. We are not responsible for the quality, timing, or delivery of third-party services. Issues such as delays, cancellations, or closures due to weather, acts of God, or other unforeseen circumstances are beyond our control, and we accept no liability, and will issue no refunds or reimbursements, for any inconvenience or costs associated with such events. You are responsible for making all necessary bookings and informing service providers of any special requirements such as additional guests, accessibility requirements, or dietary restrictions.

5. Compliance with Laws You agree to comply with all applicable local, national, and international laws and regulations, including but not limited to those related to data privacy and international communications.

6. Financial Responsibility You accept financial responsibility for all transactions made under your name or account, including those made on behalf of others for whom you are booking.

7. Cancellations and Refunds Bookings are subject to our cancellation policy. We only offer refunds if your entire trip is canceled and you provide proof that you were unable to visit Buffalo for the term of your booking. General dissatisfaction with third-party services are not grounds for a refund.

8. Modifications to Terms of Service Buffalo FanTrail reserves the right to modify these ToS at any time. Your continued use of our services after such modifications will constitute your agreement to the updated terms.

9. Governing Law These ToS are governed by and construed in accordance with the laws of the State of New York. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Erie County, New York.

10. Entire Agreement These ToS constitute the entire agreement between you and Buffalo FanTrail regarding your use of our services and supersede all prior agreements and understandings, whether written or oral.

11. Severability If any provision of these ToS is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

12. Liability Buffalo FanTrail's liability for any damages arising from its services is limited to the amount paid by you for the service. We are not liable for incidental, indirect, or consequential damages.

13. Privacy and Data Protection Buffalo FanTrail complies with all applicable data protection laws. We respect your privacy and will only use your personal information in accordance with our Privacy Policy.

14. Special Requests and Requirements You are responsible for communicating any special requests or requirements to us at the time of booking. While we will make every effort to accommodate such requests, we cannot guarantee that they will be fulfilled.

15. Events Beyond Our Control We are not liable for any failure to perform our obligations where such failure results from any cause beyond our reasonable control, including, but not limited to, acts of God, global pandemics, and governmental actions.

Privacy Policy

Introduction This Privacy Policy outlines how Buffalo FanTrail ("we", "us", or "our") collects, uses, and protects the personal information of our clients ("you" or "your") when you use our services via our website, over the phone, or through our mobile applications. By accessing or using our services, you agree to the collection and use of your information in accordance with this policy.

Information Collection

Personal Information: We collect personal information that you provide directly to us when you register for our services, make a booking, complete a survey, or otherwise communicate with us. This may include:

  • Name and contact data (such as email address, phone number, and mailing address)

  • Payment information (credit/debit card details, though these are processed by a third-party payment processor)

  • Travel preferences and itinerary details

  • Information relevant to customized travel planning (such as dietary restrictions, health conditions relevant to your travel arrangements)

  • Identification documents required for travel bookings

Usage and Device Information: When you visit our website, we automatically collect information sent by your computer, mobile device, or other access device. This information may include your IP address, device information, browser type, and information about your usage of our website.

Use of Information We use the information we collect to:

  • Provide, maintain, and improve our services

  • Process transactions and send related information including booking confirmations and invoices

  • Communicate with you about products, services, offers, promotions, and provide customer support

  • Monitor and analyze trends, usage, and activities in connection with our services

  • Detect, investigate, and prevent fraudulent transactions and other illegal activities

Sharing of Information We may share your information with:

  • Third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service

  • Partners with whom we may jointly offer products or services

  • Authorities and others if required by law or as necessary to protect our services

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, change, or damage. All personal data we collect is stored on secure servers with restricted access and controlled environments.

Data Retention We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights You have the right to:

  • Access information we hold about you and to ask for your personal data to be corrected, updated, or deleted

  • Object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data

  • Withdraw consent at any time where we are relying on consent to process your personal data

Changes to This Privacy Policy We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.